Either way, non-winning employees’ names could remain in the drawing for next time. The frequency of these raffle drawings could depend on your budget and/or the schedule of your data retrieval. Ideas could include a weekend hotel stay, concert tickets, or a sizable cash prize. Employees who reach a certain benchmark of success (a certain number of ‘highly satisfied’ customers or a specific amount of accumulated points) will be entered into a raffle for a large, buzzworthy reward item. If you think your employees will only be motivated by a big prize, consider developing a raffle system for employee performance. It also makes your employees come to work every day with an enthusiasm to take the prize at the end of the day. This game motivates your agents to strive to become the top 5 best-performing agents each day.
The more clues they get, the closer they get to finding the prize.
These clues can be about what the mystery prize is or where it’s located. Then, hide the prize or a picture of the prize somewhere in your call center.Įach day, select 5 agents who perform best on the metric you specify and give them clues. Choose an unusual mystery prize that your team members won’t be able to guess easily. Put a little intrigue into your workplace with the Mystery Prize call center contest. If no one guesses, the first person to bring in the answer the next day gets the prize. The first person to guess correctly gets their choice of several call center incentives. If they don’t guess right, the person with the second-best metrics gets a chance. Then, after the call center stats are tallied for the day, the agent with the top metrics gets to guess. How long are track and confirm records kept for delivery confirmation? What transportation mode do we use to deliver goods in California? What conditions should be met for issuing a refund to a customer? Here, you could ask trivia questions like The trivia question is announced at the beginning of each shift. Or, it can be purely trivial, coming from the general culture. The call center trivia can be about small, little-known facts about your team’s work. This inspires your team to work together. Don’t forget to have an awards ceremony to honor the top three winners! To wrap up your Call Center Olympics, you can have a party to celebrate the winner’s success. The person who has the best KPI score for that sport gets a medal for the win– Gold, Silver or Bronze. Choose several metrics to compete in and set the time period for the games. If your team is lagging and you want to really boost all your metrics, go for the gold! Try comprehensive call center contest ideas like Call Center Olympics. This will motivate your team to strive for a good cause as well as to win the prize. The winning team gets to choose a team prize of their choice like going for a team outing, team dinner or getting a shift of their choice. All of this money in the jar will go to charity. Tell them that the team that will have the most money by the end of the game wins the competition. Then, keep adding a penny to the jar each time a team member achieves a specific outcome– like getting a positive response from a customer. One great way to increase cooperation among your agents is to get them working together to donate to a charity.Ĭhoose teams for this game. This game keeps the teams on track towards achieving their daily goals while simultaneously rewarding them with small prizes along the way.
#CALL CENTER TRAINING IDEAS DOWNLOAD#
The image above gives a template of the call center bingo card that you can directly download and use or modify it to suit your requirements. In this spin on a classic game, each customer support employee receives a bingo card, and as agents make calls they get to mark off spaces on the card for things like, “obtained a lead,” “spoke with five people with the last name beginning with the letter ‘V’,” and so on. The daily perks can include anything from a gourmet coffee drink, lottery tickets, a gift card, funny socks, or an extra break. Or the Highest number of positive responses that an agent has scored in a day For example, here are some KPIs you could choose for the contest: The KPI you choose needs to be one you can measure quickly so the winners can claim their reward at the end of their shift or as soon as they come in the next day. Then, at the end of the day, give a special prize for the person who performed best on that metric. Choose one of the key performance indicators you want to improve in this contest. Here are 9 such creative contest ideas that you can implement in your call center.ĭaily Perks is one of the simplest of all the customer support contest ideas. Are you looking for a ready-made Sales Contest Template? Click here to design your own template for free, in just 3 clicks.
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